Cancellations

When you place your order, you will immediately receive a confirmation email. We work to ship orders quickly, so the cancellation window is limited to 8 hours of purchase.

To cancel, contact us at Support@jeanzi.com with your order number.

Cancellations are not guaranteed, especially if the order is already being prepared or shipped. Cancellations are not processed on weekends.

If approved, a refund will be issued minus a 9% processing fee.

If more than 8 hours have passed, you may return your order by following our Returns and Refunds Policy.

To answer your questions, we offer quick support throughout the week during the following hours:

Monday to Friday: 9:00 AM – 4:30 PM (UTC+0)

Saturdays and Sundays: 10:00 AM – 2:00 PM (UTC+0)

Additionally, we offer email support 7 days a week.

Email: Support@jeanzi.com

Phone: +447988577235

Address: 39 Woodfort Rd, Birmingham B43 5QN, United Kingdom