Frequently asked questions

Here are the questions we hear most often — and our honest answers.

1. How long does it take for my order to arrive?

Our order processing time is 1–3 business days and the transit time is 7–10 business days.

2. Can I track my order?

Yes. Once your order is shipped you will receive an email with your tracking code. Use it on our tracking page.

3. Is shipping free?

Yes, shipping is free on all orders.

4. My order is delayed — what should I do?

Please allow up to 3 additional days. If it still has not arrived, contact us at Support@jeanzi.com with your order number.

5. I received the wrong item — what now?

Take photos and contact us within 24 hours of receiving the package. We will resolve it as quickly as possible.

To answer your questions, we offer support throughout the week during the following hours:

Monday to Friday: 9:00 AM – 4:30 PM (UTC+0)

Saturdays and Sundays: 10:00 AM – 2:00 PM (UTC+0)

Additionally, we offer email support 7 days a week.

Address: 39 Woodfort Rd, Birmingham B43 5QN, United Kingdom

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